BOZARD FORD QUICK LANE
Keeping the ‘Quick’ in Quick Lane
Bozard Ford has a large and talented team of quick lane techs, all vying for time at the common workstations to access part info or confirm repair procedures. CYTK allows technicians to cross-reference and review specs without dealing with the hassle of waiting for a workstation to free up. With CYTK Smart Search they have another tool in their arsenal to keep things moving smoothly so their team can continue to deliver the exceptional quality and service that Bozard is known for.
How CYTK saves time by untethering technicians from shared workstations
In the Bozard Ford Quicklane shop there 8 different teams with 5 to 6 people each, so computer access is limited for many of the technicians. Sometimes 7 people have to use the same stand-alone computer to look up repair info, and having technicians stand around waiting to look something up is a waste of time and money.
In your pocket or on your hip, CYTK is a very valuable tool in the QuickLane environment. No waiting for a turn at the workstation to look up repair info, simple remove and replace procedures, or fluid specs. Technicians can look up the quick reference information they need in order to get the job done, even when internet or other reference servers go down.
MONTHS USING CYTK
5 minutes per task
Quick Service Summary
“Technicians follow the path of least resistance, so if you can make their job easier, they’re happier. Since implementing CYTK we’ve seen a quality improvement across the board. Plus, it’s not a big investment for the amount of time and money saved!”
Russell Wright, Technical Trainer