A virtual assistant that provides hands-free access to OEM repair information right at the vehicle
CYTK Smart Search
It's as easy as ask a question, get an answer
Detailed Procedures
View step-by-step repair procedures including illustrations.
Parts & Labor Estimates
Get parts and labor estimates, including OEM part # and MSRP with a simple voice command.
Component Specifications
Ask for and receive OEM component specifications.
Component Illustrations
View detailed component location and illustrations published by OEMs.
Scheduled Maintenance
Access OEM Scheduled Maintenance by mileage, age, or indicator.
Recall Information
Get open recall information for a specific Year, Make, and Model provided by NSTSA.
Interaction History
View a complete history of interactions in an at-a-glance format and one-click command resend.
Value proposition
Real time access to OEM repair content right at the vehicle.
Cause
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Save time
Easy, immediate access to vehicle specific OEM repair content right at the vehicle.
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Expand human capability
Access to key vehicle information and procedures at the vehicle will improve the capability of technicians.
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Improve repair knowledge & consistency
Providing easy access to detailed repair procedures, parts and labor estimates, illustrations and vehicle specifications will drive consistent use and improve repair quality.
Effect
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Drive operational efficiency
Improve individual and overall shop productivity and efficiency.
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Knowledge
Expanded human capability will enable continuous learning and knowledge.
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Higher repair quality
Consistent utilization of key repair information.
Benefit
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Return on investment
Technicians will become more efficient producing more repair hours and improving your bottom line.
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Employee satisfaction
Making human interaction with technology seamless will expand capability and improve satisfaction within the work environment.
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Customer satisfaction & loyalty
Consistent quality repairs, improving customer satisfaction and owner loyalty.
A vast market
The US auto aftermarket is valued at $318.2B, equaling more than 2.3% of the US GDP. In 2018, US dealerships wrote more than 310 million repair orders, with service and parts sales totaling more than $116B. A handful of companies control both marketplaces.
Voice of
the customer
67% of technicians take over 3 minutes to find required information on each repair. 35% take over 5 minutes per repair.
87% of technicians are using their cell phones to look up vehicle repair information.
61% state that voice is imperative when their hands and vision are occupied.
40% of technicians are searching for and viewing YouTube vidoes on vehicle repair.
Who’s involved?
Bryan Levenson
Founder | CEO: Business Development, Operations, Product
Patrick Weinkam
Co-Founder | CTO: Cloud, Backend, Data Science
David Ziegler
VP of Operations, Customer Success
Jorge Olmos
Co-Founder | Director of Software Development
Martin Gregory
Co-Founder | Director of Software Development: iOS
Kate Schneider
Director of Product
Darr Aley
Mr. Aley worked with Jeff Bezos and Elon Musk in areas that include mergers and acquisitions, business development, strategy, and operations. As an entrepreneur he has started, invested, and/or joined companies in every stage of development (napkin to IPO) and seen them through to billions of dollars in exit value.
Kirk Bradley
Mr. Bradley is currently an Executive Technical Advisor at Oracle Corporation (NASDAQ: ORCL). He is one of the original technologists and among the longest serving employees of Oracle. In conjunction with investing in CYTK, Mr. Bradley will also be making significant contributions as a Technology Advisor.
Doug Aley
Mr. Aley has been integral product and operations lead at companies such Ever AI, Amazon, Zulily, and Minted. Doug is an operating partner at Atomic Ventures in San Francisco, who has several of the world’s best technology entrepreneurs as LPs.
Mike Roberts
Mr. Roberts Global Warranty Strategy for Ford Motor Co. Currently working with GM to improve data quality within the warranty supply chain.