CYTK | Mobile Virtual Assistant for Mechanics

A virtual assistant that provides hands-free access to OEM repair information right at the vehicle

CYTK Smart Search

It's as easy as ask a question, get an answer

Detailed Procedures

View step-by-step repair procedures including illustrations.

Parts & Labor Estimates

Get parts and labor estimates, including OEM part # and MSRP with a simple voice command.

Component Specifications

Ask for and receive OEM component specifications.

Component Illustrations

View detailed component location and illustrations published by OEMs.

Scheduled Maintenance

Access OEM Scheduled Maintenance by mileage, age, or indicator.

Recall Information

Get open recall information for a specific Year, Make, and Model provided by NSTSA.

Interaction History

View a complete history of interactions in an at-a-glance format and one-click command resend.

Value proposition

Real time access to OEM repair content right at the vehicle.

Cause

Save time

Easy, immediate access to vehicle specific OEM repair content right at the vehicle.
Expand human capability

Access to key vehicle information and procedures at the vehicle will improve the capability of technicians.
Improve repair knowledge & consistency

Providing easy access to detailed repair procedures, parts and labor estimates, illustrations and vehicle specifications will drive consistent use and improve repair quality.

Effect

Drive operational efficiency

Improve individual and overall shop productivity and efficiency.
Knowledge

Expanded human capability will enable continuous learning and knowledge.
Higher repair quality

Consistent utilization of key repair information.

Benefit

Return on investment

Technicians will become more efficient producing more repair hours and improving your bottom line.
Employee satisfaction

Making human interaction with technology seamless will expand capability and improve satisfaction within the work environment.
Customer satisfaction & loyalty

Consistent quality repairs, improving customer satisfaction and owner loyalty.

A vast market

The US auto aftermarket is valued at $318.2B, equaling more than 2.3% of the US GDP. In 2018, US dealerships wrote more than 310 million repair orders, with service and parts sales totaling more than $116B. A handful of companies control both marketplaces.