A virtual assistant that provides hands-free access to OEM repair information right at the vehicle
CYTK Smart Search
It's as easy as ask a question, get an answer
View step-by-step repair procedures including illustrations.
Parts & Labor Estimates
Get parts and labor estimates, including OEM part # and MSRP with a simple voice command.
Ask for and receive OEM component specifications.
View detailed component location and illustrations published by OEMs.
Access OEM Scheduled Maintenance by mileage, age, or indicator.
Get open recall information for a specific Year, Make, and Model provided by NSTSA.
View a complete history of interactions in an at-a-glance format and one-click command resend.
Real time access to OEM repair content right at the vehicle.
Easy, immediate access to vehicle specific OEM repair content right at the vehicle.
Expand human capability
Access to key vehicle information and procedures at the vehicle will improve the capability of technicians.
Improve repair knowledge & consistency
Providing easy access to detailed repair procedures, parts and labor estimates, illustrations and vehicle specifications will drive consistent use and improve repair quality.
Drive operational efficiency
Improve individual and overall shop productivity and efficiency.
Expanded human capability will enable continuous learning and knowledge.
Higher repair quality
Consistent utilization of key repair information.
Return on investment
Technicians will become more efficient producing more repair hours and improving your bottom line.
Making human interaction with technology seamless will expand capability and improve satisfaction within the work environment.
Customer satisfaction & loyalty
Consistent quality repairs, improving customer satisfaction and owner loyalty.
A vast market
The US auto aftermarket is valued at $318.2B, equaling more than 2.3% of the US GDP. In 2018, US dealerships wrote more than 310 million repair orders, with service and parts sales totaling more than $116B. A handful of companies control both marketplaces.
67% of technicians take over 3 minutes to find required information on each repair. 35% take over 5 minutes per repair.
87% of technicians are using their cell phones to look up vehicle repair information.
61% state that voice is imperative when their hands and vision are occupied.
40% of technicians are searching for and viewing YouTube vidoes on vehicle repair.