Be the change
Oxford University estimates that 47% of jobs in the US are “at risk” of being automated in the next 20 years.
CYTK was founded on the principle that humans and technology must not be mutually exclusive. Humans and technology must work together, enabling far greater impact than they ever could in isolation.
A tech’s best friend
CYTK’s core features aim to make tech’s lives easier – saving time and money in the process.
A combination of an Android smart device and wireless headset allows technicians to operate hands-free.
Technicians take a picture of the repair order, VIN number or other identifier; or an image or video of an individual part. Activity and information is then associated with the customer.
Detailed verbal notes can be recorded and image and video uploaded for a more complete diagnostic.
Natural language processing
Using voice confirmation, information is uploaded to the cloud for secure processing.
Value to OEMs
The estimated minimum savings per hour across OEM is 2/10 or 12 minutes.
- Technician notes
- Voice part ordering
- Query OEM product/technical
- Virtual assistant training
- Data is inputted via voice versus typing, increasing the quality of
data that is recorded
- Data is reviewed by team leader or shop foreperson prior to final submission
- Technicians no longer required to interact with a laptop or 3-ring binder
- More time spent in stall
- Less loitering
A vast market
The US auto aftermarket is valued at $273.4 billion, equalling roughly 1.5–2% of the nation’s GDP. Approximately 4.2 million people are employed in the industry and growing.
Voice interfaces are useful and ubiquitous
A study conducted in the USA in 2016 charted reasons for using voice:
Useful when hands/vision occupied
Difficulty typing on certain devices
To avoid confusing menus
Co / Founder | Director of Analytics and Engineering: Middleware, Backend, Data Science
Headed Global Warranty Strategy for For Motor Co. Currently working with GM to improve data quality within the warranty supply chain.